Cuci1 takes the protection of every member's personal information seriously. This Privacy Policy clearly explains how we collect, use, store and protect your data throughout your use of the cuci1.net platform.
Six core pillars that form the foundation of cuci1's approach to protecting the privacy and data security of every member.
All data transmitted between your device and cuci1's servers is protected by industry-standard 256-bit SSL encryption. This means your sensitive information cannot be intercepted or read by third parties while in transit.
Only authorised cuci1 staff may access members' personal data, and only when required for support or legal compliance purposes. All access is logged and continuously monitored.
Your personal data is stored on servers protected by multiple layers of security. Our servers use encryption at rest to keep your information secure even in a static state.
Cuci1 does not sell, rent or disclose member personal information to third parties for marketing or commercial purposes. Your data belongs to you, and we do not use it for gains outside the platform.
The cuci1 Privacy Policy is drafted in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). We are committed to ensuring your rights as a data subject are fully protected in accordance with applicable legal provisions.
In the event of any security incident involving your data, cuci1 will notify you within 72 hours via email or in-platform notification, in line with international data protection best practices.
This Privacy Policy applies to all users of the cuci1 platform, including the cuci1.net website and the cuci1 mobile app. By using our platform, you agree to the terms set out in this document.
Cuci1 collects various types of information to ensure the platform operates correctly, remains secure and delivers a personalised experience to every member. The information we collect can be divided into three main categories:
During the registration process and your use of the platform, you actively provide information to us. This includes your full name as stated on your identification document, MyKad or passport number, date of birth, an active Malaysia phone number, email address, bank account or digital wallet details for deposit and withdrawal purposes, and supporting documents for KYC verification such as a copy of your identification card and a recent utility bill.
We also retain any communications you send to our support team, including live chat transcripts, support emails and complaint reports, for reference and service improvement purposes.
When you browse or use the cuci1 platform, our systems automatically record certain technical information required for platform operations. This includes your device's IP address, browser type and version, device operating system, visit time and date, pages visited and time spent on each page, as well as device information used for login including mobile device ID.
This information is not used to personally identify you in most circumstances, but is essential for us to detect and prevent fraudulent activity and ensure the security of your account.
Every financial activity you carry out on the cuci1 platform — including deposits, withdrawals, wagering and wins — is comprehensively recorded. These transaction records are required for auditing, legal compliance and the resolution of any disputes that may arise.
| Data Category | Sample Information | Primary Purpose |
|---|---|---|
| Identity | Name, MyKad, date of birth | KYC verification, legal compliance |
| Contact | Phone number, email, address | Communications, account verification |
| Financial | Bank account, deposit/withdrawal records | Payment processing, auditing |
| Technical | IP, device, activity logs | Security, fraud prevention |
| Games | Betting history, wins | Responsible gaming, auditing |
Cuci1 uses the information collected solely for lawful and necessary purposes. We never use your data for purposes unrelated to platform operations without your consent. The following are the primary purposes for data use:
You may withdraw consent to receive marketing communications at any time by contacting our support team or through your account settings on the cuci1 platform.
Cuci1 understands that your trust is our most valuable asset. We do not sell, rent or disclose your personal information to third parties for commercial purposes. However, there are limited circumstances in which your information may be shared with certain parties:
Cuci1 works with a number of carefully selected third-party service providers to support platform operations. These include payment processors such as FPX and DuitNow, cloud service providers for secure data storage, identity verification service providers, and online game providers. All service partners are contractually bound to protect your data and use it only for agreed purposes.
Cuci1 may disclose your information when required by law, court order or direction from a competent authority in Malaysia. This includes investigations relating to money laundering, financial fraud or other offences connected to the use of our platform.
In exceptional circumstances such as a merger, acquisition, or asset sale, member information may be transferred as part of the business assets. In such events, we will notify you in advance and ensure the receiving party upholds equivalent data protection standards.
All third-party service providers working with cuci1 are required to sign a strict data protection agreement before being granted access to any member information.
The cuci1 platform uses cookies and similar tracking technologies to enhance your experience, maintain secure login sessions and understand how members interact with our platform.
| Cookie Type | Purpose | Status |
|---|---|---|
| Necessary Cookies | Maintaining login sessions, account security and core platform functionality | |
| Performance Cookies | Analysing platform usage patterns to improve speed and experience | |
| Functional Cookies | Saving your language, region and display preferences | |
| Marketing Cookies | Displaying relevant promotional content based on your interests |
You can manage your cookie settings through your web browser at any time. Please note that disabling essential cookies may affect the login functionality and account security of your cuci1 platform.
The security of your personal information is the absolute priority of cuci1. We continuously invest in the latest security infrastructure to ensure your data is always protected against unauthorized access, loss, destruction or accidental disclosure.
The security measures we employ include 256-bit SSL encryption for all data communications, data encryption at rest for all information stored on our servers, two-factor authentication (2FA) available for all member accounts, 24/7 system monitoring by a dedicated security team, regular security audits by independent third parties, and the use of enterprise-grade firewalls and intrusion detection systems (IDS).
While cuci1 takes all reasonable precautions, no system can be guaranteed 100% secure. You are also responsible for keeping your account password confidential and not sharing it with anyone.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have certain rights regarding the personal information we hold about you. cuci1 is committed to respecting and facilitating the exercise of these rights.
You have the right to request a copy of the personal information we hold about you. Requests will be processed within 21 working days.
If your information is inaccurate or outdated, you may request a correction through your account settings or by contacting our support team.
You may withdraw consent for certain data processing at any time, particularly for marketing purposes.
In certain situations, you may request that we restrict how we process your personal information.
If you believe your privacy rights have been violated, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia.
You may request your personal data in a machine-readable format for transfer to another party of your choice.
To exercise any of the above rights, please contact our privacy team via email [email protected] or via the platform's live chat. We will process your request within the timeframe required by law.
Cuci1 retains your personal information only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required under applicable Malaysian law. Retention periods vary by data type:
Once the retention period expires, your data will be securely deleted or anonymised so that it can no longer be associated with your identity.
Cuci1 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our operational practices, legal requirements or new technologies in use. Any material changes will be communicated to all members via in-platform notifications and registered email at least 14 days before the changes take effect.
The "Last Updated" date shown at the top of this document indicates when this Privacy Policy was last revised. We encourage you to review this document periodically. Your continued use of the cuci1 platform after any changes are published will be considered as acceptance of the updated Privacy Policy.
For the latest version of the cuci1 Privacy Policy, always check this page at cuci1.net/privacy-policy. If you disagree with any changes, you have the right to close your account before those changes take effect.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we manage your personal data, the cuci1 privacy team is always ready to assist.
We are committed to responding to all privacy-related enquiries within 3 working days. For official requests under PDPA, the response period is up to 21 working days depending on the complexity of the request.
Register a cuci1 account today and enjoy a safe, fair, and exciting gaming experience alongside more than 500,000 Malaysian members who already trust us.